Frequently Asked Questions
Everything you need to know about keeping your kicks clean and fresh.
What is the best cleaning kit for my specific sneakers?
For general cleaning on most materials, our Signature Kit is the gold standard. If you are cleaning delicate materials like suede or nubuck, we highly recommend our Dry Cleaning Kit to prevent water damage.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Can I use Reshoevn8r products on luxury leather shoes?
Yes, our cleaning solution is made from 100% natural oils and is safe for use on high-end leather. We recommend using our Soft Bristle Brush to avoid scratching the surface.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
Is the laundry detergent safe for all sneaker types?
Our Sneaker Laundry Detergent is specifically formulated for sneakers. However, we only recommend machine washing canvas, mesh, and knit materials using our specialized Laundry Bags.